BBQ Brothers, LLC offers a 100% Customer Satisfaction. You may return any item within 30 days from the receipt of shipment for a full refund of the purchase price (less actual shipping costs and a 15% restocking fee). If a return is due to our error, we will gladly cover all shipping costs.
The items must meet the following criteria:
- The item must be in new condition and not installed or used in any manner
- The item cannot be scratched, dented or discolored in any way
- The item must be returned in the original packaging with the original receipt and packing slip
- The packaging cannot be damaged
- Personalized or special ordered items as well as discounted or sale items are not returnable
On any return, the customer is responsible for the shipping both ways.
If an item is shipped and returned because it is not deliverable due to an incorrect address, the customer will be responsible for shipping both ways.
If an item is damaged upon arrival, or if we send the wrong item, we will pay for the return shipping and make sure that you receive the correct item at no extra cost to you.
All returns require previous communication with BBQ Brothers. Please contact our Customer Service Department for further instructions.
Please do not simply ship the items back. Our products ship from several different warehouses and it is essential that they are returned to the proper location. Items returned to the wrong location may be refused and shipped back at the customer's expense.
The item(s) must be re-packaged in its original packaging. We also recommend insuring the shipment and obtaining a tracking number. Please forward that tracking information to our Customer Service Department. If your return arrives to us damaged, you will need to file a claim with the shipping company to be reimbursed. We are not responsible for damages during shipping on returns.
Once we receive the return, inspect it and determine it to be in acceptable condition, we will issue a credit back to the credit card used for the purchase. Please allow 1-2 weeks after delivery of the returned item for the item to be inspected and for our Customer Service Department to process your refund.
Call: (754) 205-6964 Monday thru Friday 8:00 a.m. - 5:00 p.m. Eastern Time. Any calls received after hours will be returned the next business day.