BBQ Brothers, LLC offers free shipping on qualifying purchases to most locations in the contiguous United States. Our free freight shipping does not include Hawaii, Alaska, or Canada. We do not offer international shipping. Orders of exclusively accessories (as denoted by the site category “Accessories”) under $199.99 have a flat shipping rate of $19.99. Orders of this type in excess of $199.99 qualify for FREE shipping. All other orders under $499.99 have a flat shipping rate of $49.99. Orders of this type in excess of $499.99 qualify for FREE shipping. Certain items will not qualify for free shipping, regardless of their price, if they are ordered on their own with no other products. Generally, Standard Ground Shipping takes between 5-7 business days to arrive, after the order has been placed and payment is secured. If the customer opts for the shipping company to leave the merchandise without a signature, BBQ Brothers, LLC cannot be held responsible for missing items or damages that may occur during delivery.
Deliveries to hard to reach or remote areas (as determined by BBQ Brothers, LLC and/or the delivery service), e.g. the Florida Keys, New York City, etc., may incur an additional shipping fee. One of our customer service associates will contact you if there are any additional charges prior to your order being shipped. You will also be notified if we are unable to ship specific items to the address you've selected. Reasons for this may include but are not limited to remote locations, dirt or gravel roads, and narrow or winding roads. We cannot deliver to vacant establishments. It is the responsibility of the customer to inform us of any problems with this type of delivery at the time of purchase. BBQ Brothers, LLC cannot be held responsible for shipping fees on items not delivered due to the shipping company's inability to deliver to a particular location. The customer is responsible for shipping both ways if the item(s) are not deliverable and returned.
All freight shipments must be confirmed before delivery. The freight company will contact you prior the driver's arrival to schedule the delivery. For this reason, please be sure to include a contact phone number or numbers when placing your order. Missing your scheduled delivery could result in an additional fee for the re-delivery.
All freight shipments, unless specifically noted, are curbside delivery. The driver and truck must have reasonable access to the end of your driveway. All orders shipped via a freight carrier will require a signature at the time of delivery. An adult must be present at the time of delivery. If your order includes free freight shipping, the driver will take the item off the truck for you via lift gate, however, it is your responsibility to move the item(s) from that point.
Once the driver has unloaded the item(s) from the truck you are responsible for inspecting the exterior packaging. Please be sure to note any visible damages to the box, crate or item on the driver's Proof of Delivery (POD) form. We also recommend taking photos of any damaged packaging and or items. If you sign for the delivery without noting any visible damage on the POD form, the shipping company is released from any responsibility for the damage. BBQ Brothers, LLC reserves the right to choose which shipping or freight company delivers your purchase. Please note that once your order is handed over to the delivery company, we cannot change the shipping address, nor can we control the delivery date or time.
We will keep you informed if any item(s) you ordered are on backorder or are out-of-stock and unavailable for immediate shipping. You may cancel your order at any time prior to the item(s) being shipped.